To email a contact from a case within SalesNOW, follow these steps:
Tap Cases on the tab bar. If the Cases tab is not visible, tap More, and then tap Cases
To open the case, ABC Manufacturing Case for example, tap the record
Tap Menu and tap Email Jane Doe (assuming that Jane was the primary contact on the case)
Add any additional email recipients by tapping either Add To:, Add Cc or Add Bcc and tapping the name of the SalesNOW contact that your would like to email. (Note: only contacts that have an email address stored on their contact record will appear in the list of possible email recipients). Notice that the email will be automatically stored and associated to the contact and company.
Notice that this case record is automatically associated to the email.
Type email subject and body
Tap Continue to Send and then tap Send to send your email
Note: This email, once sent, will automatically be stored within the Emails sub-tab within the Case record.