To email a contact from a lead within SalesNOW, follow these steps:
In the main tab menu highlight the Leads tab and click the trackball
Highlight the lead's name, ABC Manufacturing Lead, for example and click the menu button
Highlight Email Bob White and click the trackball (Note: this option will only appear if Bob White is the primary contact associated with the lead and there is an email address stored on Bob White's contact record)
To add more email recipients, click the menu button and select either Add SalesNOW To:, Add SalesNOW Cc: or Add SalesNOW Bcc: (to select contacts from within SalesNOW) or select either Add To:, Add Cc: or Add Bcc: (to select contacts from within your BlackBerry Address Book)
Type email subject and body
Click the trackball and click Send to send your email
Note: This email, once sent, will automatically be stored within the Emails sub-tab within the Lead record.