Scheduling SalesNOW Calls from BlackBerry Calendar
SalesNOW allows you to schedule SalesNOW Calls from within the BlackBerry Calendar Area and automatically stores a copy of the call within SalesNOW.
To schedule a SalesNOW call from within the BlackBerry Calendar area, do the following:
-
In the BlackBerry Calendar area, highlight the time slot during which you would like to schedule a SalesNOW call and click the menu button.
-
Highlight Schedule SalesNOW Call and click the trackball
-
To associate the call to a specific contact,
-
Select an existing contact by clicking the magnifying glass
next to the contact field and clicking on the contact name to which you would like to associate. (Note: if the contact is associated with a company, that company will automatically be associated to the call as well.) -
Add a new contact by clicking the green plus sign
and entering the contact information, pressing the Escape key and clicking Save -
To invite the contact as an attendee on the call, click the menu button and select Invite SalesNOW Attendee. Notice that you can only select contacts that have an email address stored on their contact record (as the invitation will be emailed to the contact). If the contact that you selected (in step #4 above) has an email address stored on their contact record, the system will prompt you whether or not you would like to Invite Contact as Attendee? If you respond Yes, the system will automatically input the contact's email address within the Attendee field.
-
Enter the call's information. Type the subject of the call in the mandatory Subject field. Scroll the trackball to the next field that you would like to complete.
-
To associate the call to a specific company,
-
Select an existing company by clicking the magnifying glass
and clicking on the company name to which you would like to associate - Add a new company by clicking the green plus sign and entering the company information, pressing the Escape key and clicking Save
-
To associate the call to a specific lead or deal,
-
Select an existing lead/deal by clicking the magnifying glass
and click on either the Leads or Deals sub-tab. -
Click on the lead/deal name to which you would like to associate. By default, the system displays only the leads/deals that are associated with that contact or company. If you would like to remove that filter, click on the menu button and select Show All.
-
Select the phone number to call from the drop down list (which is populated from the phone numbers stored on the contact's record).
-
Select the call type, status, priority, and date/time/duration of the call. Also, by setting the reminder time to 15 minutes for example - once the call has been synchronized to your BlackBerry Calendar you will automatically receive a reminder for the call 15 minutes prior to the call on your BlackBerry.
-
Enter the call notes. There are two notes fields. The first notes field, Public Calendar Notes*, stores notes that will be included on the BlackBerry invitation email that will be sent to any attendees that you may have invited to join you on the call (in step #5 above). The Confidential Notes field stores private notes that will not be send to attendees.
-
Enter any custom information related to the call. (Note: custom fields will not appear if there are no custom fields that have been added on the call document by your SalesNOW Administrator. See Customizing SalesNOW)
-
Once you have completed entering all of the data into the record, click Escape to choose one of three options:
-
Save to save this new call record
-
Discard to not save this new call record
-
Cancel to continue working on this new call record
Note: Once a call is completed, it can be marked as held within SalesNOW directly from the BlackBerry calendar. Simply highlight the meeting record, click the menu button and select Mark as Held in SalesNOW You can even enter confidential notes to the call record at this time.