Entries by Mark Durst

, ,

Hidden Bottlenecks: What’s Slowing Down Your Sales Process (and How SalesNOW Helps Fix It)

One of the biggest challenges manufacturers face is hidden bottlenecks in their sales processes. These are the moments where deals get stuck, slowing everything down without anyone realizing it. For example, many organizations experience deal delays caused by overly complex approval processes or unclear handoffs between teams. It is not always about inefficiency within the […]

, , ,

Most Successful CRM Implementations Have 1 Thing in Common: Strong Leadership Involvement

When it comes to implementing a Customer Relationship Management (CRM) system, businesses often focus on technical aspects, features, and functionality. However, after years of helping organizations transform their sales processes, we’ve discovered that the companies that see the most success with their CRM all have one thing in common. The Critical Success Factor: Leadership Engagement […]

, ,

The Hidden Costs: How Forecasting Errors Impact Your Business Planning

Accurate forecasting isn’t just a nice to have it’s essential for business success. At SalesNow, we’ve seen how forecasting errors can disrupt operations, affect your bottom line, and create costly ripple effects throughout your organization. The Domino Effect of Inaccurate Forecasting When forecasts miss the mark, the consequences extend far beyond the sales department: These […]

, ,

Breaking Down Silos: How CRM Integration Connects Sales and Operations Teams

In today’s competitive business landscape, efficient collaboration between departments is no longer just a nice-to-have—it’s essential for survival and growth. One of the most critical connections in any organization is between the sales and operations teams. When these departments operate in isolation, the consequences can be costly and far-reaching. The Problem of Disconnected Data When […]

, , ,

The Biggest Warning Sign You Need a New CRM: When Sales and Operations Remain Disconnected

In today’s competitive business landscape, having the right Customer Relationship Management (CRM) system isn’t just a nice-to-have—it’s essential for sustainable growth and operational efficiency. But how do you know when your current CRM solution is no longer serving your business needs? What are the warning signs that it’s time for a change? Beyond Sales: What […]

, , ,

Balancing Act: How Your Sales Commission Structure Impacts Profitability

Sales commissions can powerfully motivate your team, but when structured incorrectly, they can undermine your profitability. At SalesNow, we’ve seen many businesses focus exclusively on revenue-based incentives without considering how commission structures affect the bottom line. The Problem with Revenue-Only Commissions When commission plans reward sales representatives solely for closing deals without considering margins: This […]

, , ,

Why Your Business Needs a Better Approach to Cross-Selling and Upselling

In today’s competitive business landscape, companies are constantly searching for new revenue streams and growth opportunities. While many sales teams focus intensely on acquiring new customers, there’s a significant revenue potential that often goes untapped: cross-selling and upselling to your existing customer base. At SalesNow, we’ve observed that businesses frequently miss opportunities for deeper client […]

, , ,

Why a Change Order Process is Essential for Profitability

I once worked with a manufacturer who was struggling to maintain profitability on large custom projects. They had a habit of agreeing to mid-project changes—modifying designs, shifting timelines, etc.—without much oversight. It seemed harmless. After all, they were just trying to keep customers happy. But those “quick adjustments” came with hidden costs. Production delays, overtime […]

, , ,

Streamlining Quote and Proposal Approvals in Manufacturing and Distribution

Quote and proposal approvals in the manufacturing and distribution industries can be complex, but they don’t have to cause delays and internal finger-pointing. At SalesNOW, we’ve helped many clients design and manage internal approval workflows that boost efficiency while limiting risk. Here are some important components we recommend incorporating into your approval process: 1. Identify […]

, , ,

The Power of Effective Documentation Management in Sales

I’m so glad SalesNOW is not just another pure SaaS provider. Selling subscriptions and managing support is important, but what I enjoy most is rolling up my sleeves and working directly with clients to solve their business problems. One Common Challenge: Documentation Management From creating templates for quotes, proposals, and contracts to setting up internal […]