Entries by Mark Durst

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The Hidden Costs of CRM: What to Watch Out For

When evaluating CRMs, the sticker price is often deceiving. Many solutions appear affordable upfront but come with hidden costs that can derail your budget. To avoid costly surprises, it’s crucial to look beyond the base price and consider the full financial impact. Common Hidden Costs in CRM Implementation 1. Limited Features & Tiered Pricing Many […]

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Why CRM Success Requires More Than Just Implementation

Many businesses believe that implementing a CRM will magically solve their sales data and operational struggles. Unfortunately, it’s not that simple. Without a proper strategy, internal alignment, and defined workflows, even the most advanced CRM can become just another underutilized tool. A CRM Is Powerful—But Only With the Right Strategy A CRM is just a […]

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How a CRM Protects Your Sales Team from the Impact of Turnover

Turnover happens. It’s an unfortunate but inevitable part of running a sales team. But when it does happen, the impact can be massive if your CRM isn’t equipped to handle the transition seamlessly. The Risks of Poor CRM Management During Turnover Losing a key salesperson doesn’t just mean losing a team member—it can also mean […]

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Why More CRM Features Don’t Always Mean More Value

When evaluating a CRM, it’s tempting to compare feature lists. More automation, more reporting, more integrations—surely, more features mean more value, right? Not necessarily. A CRM can have every bell and whistle imaginable, but if your team doesn’t understand how to use them—or doesn’t see how they fit into their daily work—those features might as […]

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Is Your CRM Partner Truly Invested in Your Success?

Does your CRM partner feel almost annoying in how much they care about your success? If not, they’re not doing their job. A CRM provider shouldn’t just sell you software and disappear. They should be deeply engaged, ensuring that your system isn’t just installed—but actually driving value for your business every single day. What True […]